We’re confident in the quality and reliability of every product we manufacture. That’s why we stand behind our equipment with a two-year warranty for parts and labor — the best available protection currently offered to Arby’s franchisees today.
Our customer support connects you directly with our experts online, by phone and in person — whether it’s our exclusive Concierge Service for site surveys, installation and disposal, or our experienced technical support team. We’re available via our Technical Support Hotline for free 24/7/365 inside the U.S. and Canada. Just dial 1-800-417-8405 or email technicalservices@hennypenny.com.
We can help troubleshoot any issues directly over the phone, potentially avoiding an on-site service visit. In fact, our technical support team has helped save customers more than $1 million annually in service call costs.
Our precision engineering and craftsmanship are unmatched in the industry — and because 100% of our cooking equipment is tested for quality and operational integrity before shipping, you can be confident that anything we build will stand up to the rigors of your kitchen.
Henny Penny prides itself on responding right away to any problem you may encounter. In fact, if you have an issue that can’t be resolved over the phone, one of our experts will be on-site with Henny Penny-certified parts in 24 hours or less. That’s our promise — to keep you up and running.
Henny Penny is proud to be the exclusive choice of all corporate-owned stores across the Arby’s system. Franchisees can feel confident that Henny Penny has a proven track record of working with Arby’s operations everywhere — delivering reliable equipment that matches Arby’s shared commitment to quality and service.
